Chidimma Igwe

Sales Development Representative

5 Ezenna Street Awada, 434243, Onitsha, NG.

About

Results-oriented Sales Development Representative with a proven ability to drive lead generation and customer engagement in technology-enabled environments. Leveraging a strong background in customer relations from MTN Nigeria and a B.Sc. in Computer Science, I am currently focused on advancing growth within the HR tech space at Loubby AI, equipped with expertise in AI/Machine Learning and strategic problem-solving to cultivate high-value sales pipelines.

Work

Loubby AI

|

Sales Development Representative (Intern)

Round Rock, Texas, US

→

Summary

Currently serving as a Sales Development Representative intern, focusing on outreach, qualification, and early-stage customer engagement to drive lead generation in the HR tech space.

Highlights

Executed targeted outbound outreach campaigns via email and LinkedIn, generating a consistent pipeline of qualified leads for the HR tech sales team.

Conducted initial qualification calls and discovery meetings, effectively identifying prospect needs and aligning them with Loubby AI's solutions.

Managed early-stage customer engagement, nurturing relationships and scheduling product demonstrations for senior sales representatives.

Utilized CRM systems to meticulously track lead progression, maintain accurate customer data, and support strategic sales forecasting.

MTN Nigeria

|

Customer Relation Representative

Lagos, Lagos, Nigeria

→

Summary

Delivered high-quality customer service support within Nigeria's leading telecommunications provider, handling inquiries, resolving issues, and maintaining customer satisfaction.

Highlights

Provided comprehensive customer support to an average of 50+ clients daily, consistently exceeding service quality and satisfaction benchmarks.

Resolved a diverse range of complex telecommunications inquiries and technical issues, enhancing customer retention and loyalty.

Educated customers on product features, service plans, and troubleshooting procedures, improving user understanding and reducing repeat calls.

Maintained accurate customer records and interaction logs within the CRM system, ensuring seamless service continuity and personalized support.

Education

Microsoft Elevate Program

Anambra, Anambra, Nigeria
→
Certificate AI for future workforce

3MTT

Anambra, Anambra, Nigeria
→
Certificate Artificial intelligence/ Machine Learning

Nnamdi Azikiwe University

Awka, Anambra, Nigeria
→
Bachelor of Science Computer Science

Languages

English

Skills

Sales & Business Development

Sales Development, Lead Generation, Customer Outreach, Relationship Building, Customer Retention Strategy.

Customer Service & Support

Customer Relations, Issue Resolution, Telecommunications Support, Client Service.

Technical Proficiency

CRM, Artificial Intelligence, Machine Learning.

Professional Skills

Verbal Communication, Written Communication, Interpersonal Communication, Problem Solving, Strategic Thinking, Community Engagement, Leadership.